Dispute Resolution
Dispute Resolution Procedure
In the event that you have an issue with any of the flooring products we have supplied and/or installed, please contact the relevant Project manager in the first instance
At Nationwide Flooring it is our priority that you, the customer is satisfied at every point in the delivery process
We have provided some basic information relating to issue arising after your flooring products have been installed
It is by no means exhaustive and should be used as a guide only when considering your options, although it does offer a very reasonable standard by which we measure potential
issues.
Dispute overview
The following information relates to all inspections providing for some basic principles for evaluation
If the floor does not meet these criteria, it is reasonable to assume that is unsatisfactory. Conversely, conformity implies a general acceptable floor (source Contract Flooring
Association 2019)
1. All installed flooring must conform to the relevant British or European standards both in terms of manufacture and installation
2. Visual effect’s (potential defects) should be inspected from a normal viewing position, either standing or seated. When viewing the floor, only those features which would be
immediately obvious to any independent party should be considered as potential issues. Careful positioning of backlighting, close up images using camera phones, unusual viewing angles (crouching or kneeling etc.) would not be considered reasonable criteria for identifying visual defects
3. The overall appearance of the floor should be consistent (product and installation) unless intentional as part of the product design or pattern and therefore unavoidable
If there is still no satisfaction then please contact the following;
Simon Norris- Managing Director
Nationwide Flooring Contracts Limited
4 Guinness Road
Trafford Park
Manchester M17 1SD
Telephone +(44) 161 877 9000
Email [email protected]
In the event that you have an issue with any of the flooring products we have supplied and/or installed, please contact the relevant Project manager in the first instance
At Nationwide Flooring it is our priority that you, the customer is satisfied at every point in the delivery process
We have provided some basic information relating to issue arising after your flooring products have been installed
It is by no means exhaustive and should be used as a guide only when considering your options, although it does offer a very reasonable standard by which we measure potential
issues.
Dispute overview
The following information relates to all inspections providing for some basic principles for evaluation
If the floor does not meet these criteria, it is reasonable to assume that is unsatisfactory. Conversely, conformity implies a general acceptable floor (source Contract Flooring
Association 2019)
1. All installed flooring must conform to the relevant British or European standards both in terms of manufacture and installation
2. Visual effect’s (potential defects) should be inspected from a normal viewing position, either standing or seated. When viewing the floor, only those features which would be
immediately obvious to any independent party should be considered as potential issues. Careful positioning of backlighting, close up images using camera phones, unusual viewing angles (crouching or kneeling etc.) would not be considered reasonable criteria for identifying visual defects
3. The overall appearance of the floor should be consistent (product and installation) unless intentional as part of the product design or pattern and therefore unavoidable
If there is still no satisfaction then please contact the following;
Simon Norris- Managing Director
Nationwide Flooring Contracts Limited
4 Guinness Road
Trafford Park
Manchester M17 1SD
Telephone +(44) 161 877 9000
Email [email protected]